Who do you think knows the most, and has the best contacts?

"I'm really looking forward to getting to know him and working together with my team of field auditors to make the most of our combined skills," wrote the Senior Internal Auditor of one of the largest FMCG distributors. About whom? About the amazing cHow app in the flesh!

Are you talking about the application like a human being ;-)? How did it come about?

It's a great tool for improving reporting, data flow in distributed structures, supporting decision-making processes and collecting information that gets lost between other systems in organizations. It's really important to note that it brings together data from different departments and provides a convenient way to use it. The longer a company's employees use cHow, the richer a treasure trove of knowledge it becomes. And so one day, they'll be promoted to the one who "will know, because he or she knows and has contacts".

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Soft or hard franchise? Why changing the model alone won`t improve store execution

"The debate over which franchise model is more effective has been ongoing in the retail industry for years. Facing increasing market pressure, many traditional networks are deciding to tighten their cooperation rules. The goal is to achieve greater visual consistency, a unified assortment, and more effective promo execution."

The trap of the "tick-box" audit. Why merely collecting store data doesn`t solve operational problems

Collecting field data has never been easier. Store employees, merchandisers, and auditors are equipped with smartphones; they take thousands of photos and check off digital checklists. And yet, despite this technological ease, operational problems in many organizations remain unresolved for weeks on end.

Profitability of Retail Execution implementation - a process-based approach

The implementation of a Retail Execution system does not start with a spreadsheet or declared savings. The starting point is always an understanding of actual operational processes - how the organization operates in the field, how it collects information from the sales network, and what really happens to that data afterward.

The Algorithmic Illusion of Objectivity. On the Subjective Nature of Data.

Trust in reports typically grows in proportion to the sophistication of the technology processing them. It is an interesting correlation, yet it carries a distinct risk. Focusing on the analytical capabilities of systems can easily obscure the nature of the data itself. Before data takes the form of a digital chart, it usually starts as a record of human interpretation. Therefore, assuming its total neutrality is risky at best.

Reporting: Control or Support?

New systems and applications appear in companies on a regular basis. Some rollouts go almost unnoticed – employees simply get used to something new – while others trigger strong emotions. The latter often include applications designed for reporting day-to-day events.

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Question Categories – Better Data, Smarter Insights

When you're managing multiple retail locations, a good audit report should clearly show what’s working, what needs improvement, and exactly where the problem lies.

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“Mini-task Bundles" – How cHow Transforms Post-Audit Workflows

Auditing and inspections are one thing, but what happens afterward? Too often, it’s chaos: scattered messages, inefficient spreadsheets, uncertainty about who does what and when. That’s where our Mini-task Bundles—automatically generated follow-up tasks—fully shine. They help transition from problem identification to resolution with ease.

cHow for Health & Safety teams

In large production plants and distribution centers, each day brings hundreds of decisions and observations—many of which never reach the system simply because there’s no time, no place, no process. Yet effective health and safety is not just about procedures. It’s about what we really know—and what we do with that knowledge.

Observe. Document. Respond.

Using cHow in security agencies. Much of a security agency’s work happens out of sight. Field presence doesn’t always mean oversight – especially when patrol, technical, and admin teams operate across multiple sites. Sometimes it's a minor malfunction, sometimes an incident requiring documentation – and often, it's just about knowing whether everything went according to plan.

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cHow helps prevent accidents

Ensure a safe workplace with cHow's Health and Safety module - a tool that streamlines hazard reporting, speeds up incident response and helps build a culture of safety in your organisation.

Data well served

It's incredible how much data we're generating these days, isn't it? Just a few years ago, we couldn't even imagine the amount we're producing now. For businesses, it's not just about collecting data anymore. The key is to process it instantly and efficiently. Being able to turn raw data into useful information that helps us make decisions is really important for the efficiency of an organisation's operations.

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The internationalisation of communication - a new challenge for businesses of all sizes

In today's globalised world, it's becoming more and more challenging for companies, both multinational and local, to communicate effectively in multiple languages. The lovely folks over at the Central Statistical Office (CSO) let us know that by the end of May 2024, there were more than 1.02 million foreigners working in Poland, which is 6.7% of the total workforce. It's a common misconception that English is enough for international communication. In reality, though, having a grasp of the local language is really important, especially in sectors like retail and services.

From "I think so" to "I know"

At one end of the process, there are hundreds, thousands of small pieces of information. At the other end of the process, there are decisions that are often crucial to the organization. It is not good when there is no clear connection between these points. Unfortunately, this is the case.

The decision to implement a new system = cause for celebration

It is often assumed that the decision to implement a system will be met with enthusiasm by all customers. However, in reality, some customers may feel sceptical or even distanced from the idea.

"Healthy store" - managing the sales network in a pandemic times

Adapt your network to the new reality and be ready for the next changes! Build "healthy stores" with cHow - stores, where employees and customers will feel safe.

"Managing a field team is not an easy job"

On how to make this task simpler and where exactly lies the challenge, we talk to the Director of Operations at Monnari Trade, Piotr Olczyk.

"Meet agile reporting – decide without guessing"

You’re wasting hours looking for data in emails and tables just to find out that the situation in you retail chain might be.

Contact us

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Magdalena Kośmider

Customer Happiness Hero

+48 531 54 54 49 magdalena.kosmider@c-how.co

cHow
Królewska 2/2, 30-045 Kraków

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